Overwatch 2: Characters Locked Bug
Some players have reported that they experience characters locked bug when playing Overwatched 2. If you are experiencing this, do not worry as you are not alone and you did not do anything wrong to have caused this issue. In fact, the main cause of the mentioned issue is due to a problem with the servers of the game. It confuses you new account with an old account which would lead to all of your hero characters gets locked.
In this article, we shall provide you methods on how to fix the mentioned bug.
What is Characters Locked Bug
If you just opened your Overwatch 2 and see that more than half of your characters are not accessible, do not worry as you are not alone. In fact, after the game has been released, many gamers have experienced this issue.
Unfortunately, the bug would lock the heroes that you have unlocked while playing the game. This means, only 13 heroes which are by default included in the beginning of the game. Though this is the case, there have been reports that characters which could be purchased such as Kiriko, Junker Queen and Sojourn could still be used.
How to Check If The Characters Locked Bug Is Affecting You
You would notice immediately if you are experiencing the mentioned issue as all the characters that you have unlocked could no longer be used. Though this is the case, as mentioned earlier, you would still be able to use the 13 starter default heroes. To check if the characters are locked.
- Launch Overwatch 2
- Open the hero gallery
- Do not enter the queues for competitive plays
- Heroes are affected by the bug will have small lock symbol at the bottom right of the portraits.
How to Fix the Characters Locked Bug in Overwatch 2?
Restart the Game
- If you have closed the game, restart it.
- If the game is not closed, close it
- Launch the Task Manager – press Ctrl+Shift +Esc
- Look for the tasks which are associated with Overwatch 2. Ensure you click on More Details at the bottom left
- Click on Overwatch 2 task
- Click End task
- Launch Overwatch 2 again and go to the Hero Gallery
Log Back Into Your Blizzard Account
- Go to home page of Battle.net
- Click on your profile
- Click log out
- Once you have logged out of your account, log in screen will appear
- Enter your email address and password.
- Select Keep me Logged in
Change Your Region
- Launch Battle.net desktop application
- Click on Overwatch 2
- Go to the global icon and click on it
- Select any region you would like to switch to
- Restart your game if the region does not change
Is The Overwatch 2 Characters Locked Bug Fixed?
Unfortunately, the bug still has not been officially fixed. Though this is the case, developers of the game has acknowledge this bug. According to official reports, servers are to keep track of the players progress which unfortunately where the issue has been happening.
With this bug, fortunately, the game is still playable. Developers of the game also mentioned that they are finding solutions to resolve the mentioned issue.
Conclusion
We hope that through this article, you were able to find useful information about Characters Locked Bug on Overwatch 2.