How to Fix- PS4: The USB Storage Device Is Not Connected

Experiencing errors could be very frustrating especially when you are in the middle of a game or you are prepping and is getting excited to play a game on your PS4. Unfortunately, there are times when it is inevitable that we experience these errors and even when we try everything to solve it, the error still persists. When this happens, we often usually try to find more ways and answers on the internet. Hence, to help everyone, we have decided to include in this article our knowledge about a certain error which is the error that comes with a code number of CE-37857-0 or sometimes, this error manifests through the code number SU-41333-4. These error codes are actually the same as the error of USB storage device is not connected.
Reasons Why This Error Appears
There are many reasons as to why the error SU-41333-4 occurs and it may not be only due to having a defective USB storage device. Here are some probable reasons:
- Defective USB Storage Device
- PS4 does not receive sufficient power
- Defective PS4 USB Port
- Your PS4 does not support storage devices connected via third party
- USB cable is damaged
- Power surge or short
- Improper installation of PS4 system software update
- Corrupted PS4 database
- Improper installation of game/app or its update
Hence, there are also numerous ways and methods as to how to solve the mentioned error and in this article, we shall provide and discuss them.
Overview PS4 Error USB Storage Device is Not Connected
USB storage device is not connected error means that your PS4 cannot recognize the USB storage it is connected to. Often times, this error occurs when your USB storage device is used as extended storage. However, if you connect your PS4 to a flash memory stick, your system will recognize it easily.
This error, unfortunately could occur without any warnings which means your PS4 might be working fine and great for a very long time and then suddenly you would receive a notification message about this error. Yes, we understand how frustrating this could be, but, do not worry as we shall provide you guidelines on how to solve this.
Why PS4 Error (SU-41333-4) Occurs?
PS4 Error could occur when your external storage device or your PS4 itself is damaged or defective. It could be physical/logical damage. Example, your external hard drive fell or it could also because of electrical short or power surge. Another reason why this error could also occur is due your external hard drive’s cable is damaged or not working at all.
Diagnosing USB Storage Device
In order to know the source of the error, you will have to diagnose your USB Storage Device. You could do this by connecting it to another PS4 or PC/Mac system. If it works on another system then the problem would be on your PS4 system. However, if you have connected your USB storage device to your PC and you have received a notification of USB device not recognized, then it is your USB storage device that is defective.
If your PC does not recognize your USB storage device, do not fret as there are also times when your Windows System would just need to restart to be able to recognize your connected devices. Hence, before panicking, we suggest that you restart your PC and try connecting your USB storage device. Moreover, ensure also that your USB cable is not damaged as well.
How to Fix USB Storage Device is Not Connected Error
Method 1 – completely turn off your PS4
- Unplug your PS4 from its power source
- Disconnect the USB storage device
- Wait about three to five minutes before you plugging it again
- Connect the USB storage device again
- Turn your PS4 again
Method 2 – Try another USB storage
- If you have another USB storage device, you could try it. This way you will know if it is your USB storage device that is damaged or it is your PS4 USB port that is the source of the error.
Method 3 – Clear the CMOS Memory
- You could also clear your CMOS memory as this could also be a cause of the mentioned error.
Conclusion
We hope that this article was able to guide you in fixing and solving the USB storage device is not connected error.