Tutorials

How to Fix AT&T Visual Voicemail Not Working

One way to be able to connect with your important missed voice messages whenever you are busy is through AT&T’s visual voicemail service. This feature allows you to receive a notification of your voicemail as a missed call in your voicemail section whenever you are not able to pick up a call. This feature is very convenient and very useful especially for those who are very busy and misses a lot of calls.

Furthermore, through this feature, you could be assured that you will be able to, not only save time but you will also be able to save some money. Though this feature could be very useful and a must-have, there are times when you would and could experience some errors such as it not working on your mobile device. Do not fret as this error could be solved and fixed and in this article, we shall provide you a guide on how to fix this issue.

How to Fix AT&T Visual Voicemail not Working Errors

There are times when you are busy, there is a possibility that you will not be able to answer your phone. There are also times when you are on a call and someone calls you at the same time, you would also not be able to connect with the person calling you. When these situations happen, it is wise and very convenient for you to have a setting on your phone that is pre-configured for you to have a voice greeting or message to your caller. However, if you get an error and do not know what to do, just follow the steps below.

Ensure that your internet network settings or your cellular data is on. Your phone should be active and is not put on airplane mode.
Reset your AT&T visual voicemail password
Ensure that your visual voicemail is included in your phone plan
Reset your network settings to default
Delete AT&T voicemail account and reinstall AT&T vmm app on your phone

If these steps do not work, do not worry as you could also contact AT&T support. They would help you in investigating why you are experiencing such errors and they would definitely help you troubleshoot the problem. For you to be able to contact AT&T support, all you need to do is to install on your device the official AT&T vmm app and use it on your dialer.

Another possibility as to why your voicemail is not working is due to voicemail account server being down. If that is the case, you will just have to wait or approach AT&T support staff.

There are other ways as to how to solve AT&T visual voicemail not working issue and in this article we shall discuss them one by one.

Method 1 – Check for wireless network strength

Ensure that you have active internet connection
Also, ensure that your are not on a DND or airplane mode
Reset your network settings to default factory settings by going to settings on your phone, select general, select reset and tap on reset network settings.

Method 2 – Change your AT&T voicemail access password

Go to AT&T account wireless connections
Select devices and accessories
Select your device
Select the administrator of your device
Select voicemail password change
Follow the instructions of AT&T
Change your voicemail password
Confirm your voicemail password

You could also go to AT&T account overview -> My wireless -> My devices & add-ons-> choose your device -> manage my device -> device options & settings -> reset voicemail password.